Return & Exchange Policy

Please Read Our EASY AND QUICK RETURN/EXCHANGE and REFUND POLICY:

Refund and Returns Policy

Our refund and returns policy lasts for 30 days, except below exceptions. If 30 days have passed since your purchase, we can’t offer you a full or partial refund. For a full refund, you must request it within 30 days.

To be eligible for a return, your coat must be unused and in the same condition you received it. It must also be in the original packaging.
To complete your return, you require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
There are circumstances where only partial refunds are granted, such as when the coat is not in its original condition, is damaged, or missing parts not due to our error, or is returned more than 30 days after delivery.

Full refunds are not applicable after successfull exchange of the order
 

Countries
United States

Policy url
https://Afghancoat.com/refund-policy/

Returns
Accept returns for both defective and non-defective products

Exchanges
Accept exchanges

Product condition
New only

Window
30 days

Method
In store, By mail

Return label
Download and print, Free

Restocking fees
No cost

Refund processing time
10 days

Late or missing refunds

If you haven’t received your refund yet, please check your bank account. Contact your credit card company as it may take time for the refund to be posted. Next, contact your bank. If you’ve completed these steps and haven’t received your refund, email us at info@Afghancoat.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

HOW DO I RETURN A PRODUCT IF I DO NOT LIVE NEAR A (Afghancoat.com)?
If you do not live near an (Afghancoat.com) location, the items you purchased in-store can be returned through the mail. We recommend using the USPS or UPS to send your products back to the store by following the steps. below:
Include a copy of the original receipt. Note: If you do not have a receipt, an (Afghancoat.com) gift card will be issued and mailed upon the return.
Add a note explaining your request for an exchange (color, size, etc.) or return
Include your contact information, including phone and email, just in case the store needs to contact you.

The product(s) can be shipped back in a box to the original store of purchase. For the store’s shipping address, please refer to 4345 Larwin Ave, Cypress, CA 90630, United States.

Exchanges

We only replace coat that are defective or damaged. If you need to exchange an item for the same one, email us at info@Afghancoat.com.

Shipping returns

To return your coat, mail it to the provided return address. You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it takes for your exchanged coat to reach you may vary. For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of your returned item.

If you need further assistance or have questions related to refunds and returns, reach out to us at info@Afghancoat.com.

Refunds

Once your return is received and inspected, we will notify you via email to confirm the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Return Policy:

Afghancoat is an online shopping platform that promises to follow every policy that is featured on our website and we never misguide our customers as we never want to lose our valuable customers. At first, we believe in serving each n every buyer with the best and most reliable services. Thus, we have created this flexible return and exchange policy to benefit our clients and keep them satisfied. We strictly follow the 30 Days Easy Return and refund Policy having a few terms and conditions.

If any of our customers aren’t 100% satisfied so they can return or exchange items, as your satisfaction means everything to us.

How to Return?

We are committed to getting you a perfect coat in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

  • All returns are accepted within the 30 days time period after delivery. Once this timeline is over, we will not be responsible for any returns or refunds.
  • To get approval for a return, simply send us an email at info@afghancoat.com (within 24 hours) of receiving the parcel.
  • Mention your name, order number, and email address, attach photos of the product you have received and state the reason for return. Our sales representative will get back to you within 24-48 working hours to serve you in the best possible way.
  • Once you get the approval for the return, we will provide you with our Warehouse address. Buyers are requested to send the package and share the Tracking Number.
  • The product must be unused, in excellent condition, and in its original packaging. Otherwise, we do not accept your return, and no refund or exchange will be given.
  • Traceable pre-paid shipping methods apply to all packages. The buyer will be liable to pay the shipping fees.
  • All returns shall be made within 30 days. 
  • The customized jackets will not be returned, as it is specifically made on request.

For any further questions, feel free and contact us at “ info@afghancoat.com”.

IN WHICH CIRCUMSTANCES WE OFFER RETURN & REFUND:

  • WRONG PRODUCT:

If you discover your order is flawed please contact us by E-mail:  info@afghancoat.com With photos of the wrong product.

  • What is the restocking fee?
    No restocking fee

How Will Customers Get the Return label?
For defective products: Customer Responsibility

For customer remorse: Customer Responsibility

If you find your product defective please contact us: at  info@afghancoat.com With photos of the defective product [ no send to return the defective product ], we will send immediately a new product.

  • EXCHANGE:

We only exchange products if they are damaged or have size issues. If you need to exchange your product for the same product please email us at info@afghancoat.com. We will process the free exchange,

Refund Policy

The customer is also entitled to refund/return, in the following cases

  • Wrong product received by the customer
  • Products have some defects
  • Product damaged in shipping
  • Product tampers
  • A refund is eligible 30 days from the date of delivery, only with proof of purchase found in your order confirmation email.
  • Refunds will be processed within approximately 7 to 10 business days after we receive your return.
  • A refund will be made to your original payment method.

Order Cancellation:

Do remember that your request for canceling the ordered item should be made within 24 hours of placing an order, otherwise, after 24 hours following conditions will apply:

  • If you will cancel the order before it got shipped, this will result in a direct 30% deduction from the amount you paid when placed ordered
  • In case of cancellation of the purchased item within 03 business days will result in a direct deduction of 10% from the amount you paid when the order was placed
  • No chance will be left for cancellation of the order that will be taken or entertained after Seven Business days of order confirmation.

For more information, contact us:
Phone: +1 (917) 914 9819
E-Mail: info@afghancoat.com

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